Kristy Sands, CWC
Vice President, Gallagher Basset
Summary of Qualifications
Kristy is a claims professional with 2+ years experience in all lines of coverage. She specializes in public sector, education and non-profit clients. As an account manager, She was part of the team who partnered with a public sector client in their loss prevention and wellness program, where the industrial athlete model was embraced. She has written and spoken on this and other risk management topics for a decade.
As the vice president of communications at Gallagher Bassett, Kristy helps ignite conversation and satisfy intellectual curiosity about Gallagher Bassett’s products and services, working in unison with executive and senior level management, to generate organic growth, client retention, and employee engagement. She is the editor-in-chief of Gallagher Bassets's award-winning internal communication vehicles (The Connect Series) for 4,000 employees with focus on sales, account management and claims operation. She creates and edits relevant content for internal and external distribution on insurance trends. Kristy generates new ideas to promote the company's brand internally and externally, and apply processes learned in account management and claims operations to ensure productivity and connection to the TPA product.
Aside from her work in communications and assistant vice president of account management, Kristy has served as a single point of contact for a client-focused service model. She compiled and presented sophisticated data to demonstrate where client capital is spent and makes viable suggestions for improvement to the program. Kristy is also proficient in crisis management.
As a claims manager, Kristy led a team of 18 workers' compensation professionals handling claims for large national accounts, local accounts and municipalities, as well as self-insured clients of various sizes. She participated in claims strategy sessions with clients and claims staff, as well as in sales calls as claims operation representative for Florida. Kristy coached and trained staff on claims issues, time management supervisory and staff growth, and presentations.
Dive In Festival Miami Co-Chair (2018 & 2019)
Winner: PR News Digital Awards for Internal Communications
Winner of the 2018 Comp Laude People’s Choice Award
Winner of the 2013 Excellence in Account Management
Conference speaking engagements: WCI360, National PRIMA, FERMA
Member: Alliance of Women in Workers’ Compensation
BA Communications from University of Pittsburgh.
Certified Workers Compensation designation
- Member for
- 2 years 5 months