As the telemedicine industry continues to boom, we’re seeing more and more new forms of telehealth emerge in the marketplace. Telehealth variations include tele-rehab, remote patient monitoring and even utilization of “avatar-like” nurses by hospital systems and providers. In this new world of telehealth, we need to continually be looking for innovative modes by which triage and telephonic case managers can connect with the individuals they serve and engage them on their road to recovery.