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The Transformation of Workers’ Comp Transportation

Posted by Joseph McCullough on February 13, 2017 at 9:49 PM

Today's guest, Joseph McCullough, is the Senior Vice President of Transportation and Translation at One Call Management. Equipped with years of experience in this field, he has bolstered the revenue of the transportation segment within One Call from 20 million dollars to 135 million dollars and has successfully integrated other acquisitions into a highly driven business model. Listen in to learn how your entity or business could improve the scheduling of transferring injured workers to and from medical appointments, lower the costs, and provide a better experience for those workers with this new integrated technology. 

Ride Share Technology

Ride share technology has brought a fluidity to transportation due to scheduling ease. It also promotes a better patient experience due to its affordability, the luxury of knowing the driver’s face and name prior to pick up, and the ability to track the car en route to pick-up.

Can Ride Share Improve the Care of an Injured Worker?

3.7 million people miss medical appointments every year due to transportation issues. For those with chronic illnesses and other serious issues, missing just one appointment can cause quite the delay in recovery and progress for workers.

One Call’s pilot program with LYFT mitigates service disruptions in ‘rushed’ scenarios (last minute ride requests, possibly due to an appointment change) and has resulted in an over 60% increase in successful rides. This collaboration also provides the ability to notify the client or medical facility to inform them that the injured worker is on their way so that the appointment can be adjusted accordingly.

The ability to monitor real-time metrics through LYFT and manage the ride diminishes scheduling issues regarding transferring and transporting injured workers. Real-time data provides a sense of confidence that rides are being taken care of. Patients are also reassured that they will arrive on time and that they have more stable contact with the driver.

Integrated Technology Platform with LYFT

There is a constant feedback loop between the clients, the patient, and the drivers. It is imperative to learn how compliance is affected and maintained through ride share technology. As for the patient side, compliance is less of an issue due to the ease and comfort associated with the process. Through the program’s on-demand dispatch, most users are being picked up within nine minutes as opposed to the longer wait times attributed to scheduled dispatch.